Tech Help

First 3 steps to Resolve Most Chromebook Issues

Sometimes your computer just needs to be restarted so it can grab all of the updates. 

Do a "hard reset": 

  1. Turn off your Chromebook.

  2. Press and hold Refresh  + tap Power. 

  3. When your Chromebook starts up, release Refresh.

  1. Open Google Chrome

  2. Click on the 3 little dots in the top right corner

  3. Click on "Settings"

  4. Click on "Advanced"

  5. Click on "Clear browsing data"

  6. Make sure it says "All time" and click "Clear data"

  1. Click on the three dots in the top right corner of your Chrome window

  2. Click "settings"

  3. Click "advanced" on the left hand side

  4. Click "reset settings"

  5. Click "restore settings to their original defaults"

  6. Click "reset settings"

  1. Plug in your Chromebook

  2. Press ESC+Refresh () and Power Button

  3. At the first screen press CnTRL+D

  4. Next screen press CNTRL =D again

  5. Press ENTER (to turn OS verification off)

  6. Press ENTER (chromebook will reboot and run powerwash procedure)

  7. Click "Let's Go"

  8. Choose your wifi network

  9. Type your wifi password

  10. Click "Accept and Continue"

  11. If you are not on the Enterprise Enrollment screen press CNTRL+E

  12. Enterprise Enrollment: Type "0269-enrollment" and press "Next"​​

  13. Type the password: !t3chn0l0gy!

  14. Click "Next" Do NOT type an asset identifier or device location

  15. Click "Done" when it says you are enrolled successfully.

  16. Make sure the final sign-in screen includes "@nv.ccsd.net"

  1. In the lower right corner of the Chromebook check if the Wfi signal is showing grey, white, or empty/black.

  2. Turn Wifi off and back on via the corner menu or via Settings 

  3. If that doesn’t work try turning the Chromebook completely off and back on.

Upon reboot, if Wifi still not working put in a ticket. 

  1. At the bottom right, select the time.

  2. Select Settings Advanced.

  3. In the "Languages and input" section, select Language.

Next to the language you want to remove, select : More Remove